- on Facebook at: https://www.facebook.com/laceraberlin/
- on Instagram at: https://www.instagram.com/lacera_Berlin/
SINGRIN family of brands UG (limited liability)
Register court: Stuttgart District Court
Register number: HRB 775944
Managing Director: Mark Singrin
Value Added Tax Identification Number pursuant to Section 27 a of the Value Added Tax Act: DE299671592
Eu Commission Platform on Online Dispute Resolution: https://ec.europa.eu/odr
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Member of the “Fairness in Trade” initiative.
Information on the initiative: https://www.fairness-im-handel.de
General Terms and Conditions with Customer Information & Cancellation Information & Withdrawal Form
A. Terms and Conditions with Customer Information
- Prices and terms of payment
- Terms of delivery and shipping
- Liability for defects
- Applicable law, contract language
- Alternative dispute resolution
B. Revocation instruction
- Consequences of revocation
- Exclusion or premature lapse of the right of withdrawal
- General Notes
C. Withdrawal form
A. Terms and Conditions with Customer Information
1.1 These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of Mark Singrin, acting under “SINGRIN Consulting” (hereinafter referred to as “Seller”), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “Customer”) has with the Seller using means of distance communication (e.B. telephone, fax, e-mail, letter) exclusively through individual communication within the meaning of Section 312j (d. 5 Set 1 Of the German Civil Code . This shall not allow the customer’s own terms and conditions to be included, unless otherwise agreed.
1.2 For the purposes of these GtC, a consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or independent professional activity. Entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal effect which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.
2) Conclusion of the contract
2.1 The customer may make a non-binding request to the seller via e-mail or via the message function of Instagram. Upon his request, the Seller shall send the Customer a binding offer to sell the goods previously selected by the Customer from the Seller’s range of goods in text form (e.B. by e-mail).
2.2 The customer may accept this offer by means of a declaration of acceptance to the seller by e-mail or by payment of the purchase price offered by the seller within 7 (seven) days from receipt of the offer, whereby the date of receipt of the offer is not counted for the calculation of the period. The date of receipt of payment by the seller is decisive for acceptance by payment. If the last day of the deadline for acceptance of the offer falls on a Saturday, Sunday, or a public holiday recognised by the state at the customer’s registered office, the next working day shall replace such a day. If the customer does not accept the Seller’s offer within the aforementioned period, the Seller is no longer bound by his offer and can again freely dispose of the goods. The seller will again point this out to the customer in his offer.
3) Right of withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the Seller’s cancellation policy.
3.3 The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of conclusion of the contract and whose sole domicile and delivery address are outside the European Union at the time of conclusion of the contract.
4) Prices and terms of payment
4.1 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices that include the statutory value added tax. If applicable, additional delivery and shipping costs will be specified separately in the Seller’s offer.
4.2 In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which the seller is not responsible for and which are to be borne by the customer. This includes, for example, costs for the transfer of funds by credit institutions (e.B. transfer fees, exchange rate fees) or import duties or taxes (e.B. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option/s will be communicated to the customer in the seller’s offer.
4.5 If a payment method is selected through the payment service “Klarna”, payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). Further information and Klarna’s terms and conditions can be found in the Seller’s payment information, which can be viewed at the following Internet address:
5) Terms of Delivery and Shipping
5.1 The delivery of goods takes place by shipping to the delivery address specified by the customer, unless otherwise agreed.
5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs of the dispatch if the customer effectively exercises his right of withdrawal. In the event of an effective exercise of the right of withdrawal by the customer, the provisions made in the seller’s revocation instructions shall apply to the return costs.
5.3 Self-collection is not possible for logistical reasons.
6) Retention of title
If the seller is in advance, he reserves the title to the delivered goods until full payment of the purchase price owed.
7) Liability for defects
7.1 If the purchased item is defective, the provisions of the statutory liability for defects apply.
7.2 If the customer acts as a consumer, he is asked to complain to the delivery company about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.
8) Applicable law, contract language
8.1 The law of the Federal Republic of Germany shall apply to all legal relations of the parties to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law applies only to the extent that the protection afforded is not deprived by mandatory provisions of the law of the country in which the consumer is habitually resident.
8.2 Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who do not belong to any Member State of the European Union at the time of conclusion of the contract and whose sole domicile and delivery address are outside the European Union at the time of conclusion of the contract.
8.3 The language of the contract is German.
9) Alternative Dispute Resolution
9.1 The European Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
9.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
10) Code of Conduct
The Seller has submitted to the terms and conditions for participation in the eCommerce initiative “Fairness in Trade”, which can be viewed on the Internet under https://www.fairness-im-handel.de/teilnahmebedingungen/.
B. Revocation instruction
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Mark Singrin, SINGRIN Consulting, Rotebühlstraße 143a, 70197 Stuttgart, Germany, tel.: 0 711 122 506 10, e-mail: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear statement (e.B. a letter sent by post or e-mail). You can use the attached model withdrawal form, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
Exclusion or premature lapse of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of conclusion of the contract and whose sole domicile and delivery address are outside the European Union at the time of conclusion of the contract.
1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with appropriate packaging.
2) Please do not return the goods to us free of charge.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
C. Withdrawal form
If you wish to cancel the contract, please fill out this form and send it back.
SINGRIN family of brands Entrepreneurial company (limited liability)
I/we ( ) hereby revoke the contract concludedby me/us () for the purchase of the following goods ()/the provision of the following service ( )
Ordered on () _ / received on () _______
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
(*) Inaccurate deletion
Information on data protection
1) Information on the collection of personal data and contact details of the controller
1.1 In the following, we will inform you about the handling of your personal data. Personal data is all data with which you can be personally identified.
We have no influence on the data collection and further processing by Facebook. Furthermore, it is not clear to us to what extent, in which place and for what duration the data is stored, to what extent Facebook fulfils existing deletion obligations, which evaluations and links with the data are carried out and to whom the data is passed on. If you would like to avoid Facebook processing personal data that you provide to us, please contact us by other means. Our complete contact details can be found in our imprint on Instagram.
1.2 Mark Singrin, SINGRIN Consulting, Rotebühlstraße 143a, 70197 Stuttgart, Germany, Tel.: 0 711 122 506 10, e-mail: email@example.com, insofar as we process the data you provide to us via Instagram exclusively. Insofar as the data you provide to us via Instagram is also processed or exclusively by Facebook, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland, is responsible for data processing within the meaning of the General Data Protection Regulation (GDPR).
The controller of personal data is the natural or legal person who decides, alone or jointly with others, on the purposes and means of processing personal data.
2) Data Protection Officer
You can contact Facebook’s data protection officer using the online contact form provided by Facebook at https://www.facebook.com/help/contact/540977946302970.
3) Data processing when contacted
We collect personal data ourselves when you contact us .B via the contact form or messenger. You can see what data we collect when contacting us via the contact form from the contact form in question. This data will be stored and used exclusively for the purpose of answering your request or for contacting and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with Article 6 sec. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 1 lit. b GDPR. Your data will be deleted after final processing of your request, provided that no legal retention obligations conflict. We assume that it will be dealt with conclusively if it can be inferred from the circumstances that the facts in question have been finally clarified.
4) Data processing for contract processing
If your contact via Instagram serves as the basis for a contract for the delivery of goods and/or the provision of services with us, we will additionally process the data you provide to us in this connection in the event of a contract being concluded as follows:
4.1 We will pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. The legal basis for the transfer of the data is Art. 1 lit. b GDPR.
4.2 In the case of contracts for the delivery of goods, we pass on the personal data collected by us to the transport company commissioned with the delivery in the course of the contract processing, insofar as this is necessary for the delivery of the goods.
5) Data processing for direct marketing
Advertising by letter mail
Based on our legitimate interest in personalised direct marketing, we reserve the right to change your first and last name, your postal address and – if we have received this additional information from you in the context of the contractual relationship – your title, academic degree, year of birth and your professional, industry or business name in accordance with Art. 6 sec. 1 lit. f GDPR and use it for sending interesting offers and information about our products by letter mail.
You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the controller.
6) Rights of the person concerned
6.1 The applicable data protection law grants you comprehensive data subjects’ rights (information and intervention rights) with regard to the processing of your personal data, about which we inform you below:
- Right of access in accordance with Article 15 GDPR;
- Right to rectification in accordance with Article 16 GDPR;
- Right to erasure in accordance with Article 17 GDPR;
- Right to restrict processing in accordance with Article 18 GDPR;
- right to be informing in accordance with Article 19 GDPR;
- Right to data portability in accordance with Article 20 GDPR;
- Right to revoke consents given in accordance with Art. 3 GDPR;
- Right to appeal under Article 77 GDPR.
IF WE ARE IN THE FRAME OF AN INTEREST DEVELOPMENT YOUR PERSONAL DATA OF OUR EXPERIENCE OF INTEREST, YOU HAVE THE EVERY RIGHT, FROM THE RIGHT TO BE FROM YOUR SPECIAL SITUATION, AGAINST THIS PROCESSING AGAINST THE FUTURE.
USE OF YOUR DISCLAIMER, WE ARE ENDING THE PROCESSING OF THE RELATED DATA. A FURTHER STAY BUT RESERVED WHEN WE CAN USE RECOMMENDED REASONS FOR THE PROCESSING THAT YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR WHEN THE PROCESSING OF THE EXPERIENCE,
WILL BE YOUR PERSONAL DATA OF US PROCESSED TO USE DIRECT DATA, HAVE THE RIGHT TO AT ANY TIME AGAINST THE PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF THE PERSONAL DATA. YOU CAN EXERCISE THE CONTRADICTION AS DESCRIBED ABOVE.
USE OF YOUR RIGHT RIGHT, WE END THE PROCESSING OF THE RELATED DATA FOR DIRECT ADVERTISING PURPOSES.
7) Duration of storage of personal data
The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of the processing and, if relevant, additionally on the basis of the respective statutory retention period (e..B. commercial and tax retention periods).
When processing personal data on the basis of express consent in accordance with Article 6 sec. 1 lit. a GDPR, this data is stored until the data subject withdraws his consent.
There are legal retention periods for data that is set out in the context of legal or legal business-like obligations on the basis of Article 6 paragraph. 1 lit. b GDPR, these data will be routinely deleted after the retention periods have expired, provided that they are no longer necessary for the performance of the contract or initiation of the contract and/or that there is no legitimate interest in further storage on our part.
When processing personal data on the basis of Article 6(4) 1 lit. f GDPR, this data is stored until the data subject has his right to object under Article 21(0). 1 GDPR, unless we can prove compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
When processing personal data for the purpose of direct marketing on the basis of Article 6(4) 1 lit. f GDPR, this data is stored until the data subject has his right to object under Article 21(0). 2 GDPR.
Moreover, unless otherwise provided in this declaration about specific processing situations, stored personal data will be deleted if it is no longer necessary for the purposes for which it was collected or otherwise processed.